Welcome to the User Research Center at Harvard Library

The User Research Center at Harvard Library offers equipment and space to conduct usability testing, interviews, space assessments, and much more. The Center is open Monday through Friday, 9:00AM to 5:00PM and is located in Lamont Library A10, just one floor down from the Lamont Cafe. View detailed directions for finding the space

In addition to the space, the Center offers practical training on user experience methods and equipment that staff can borrow. 

Initial funding for the User Research Center at Harvard Library was generously provided by the Arcadia Foundation. 

A participant and observer performing a usability test in the Participant Room at the User Research Center

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What can I do at the User Research Center?

Evaluate a website, system, or online learning object

Ever wonder how users actually interact with your website or system? The Center enables all kinds of usability and accessibility testing including think-aloud, time on task, and eye-tracking. We can also conduct expert reviews of your interface. 

Get user feedback on services

Want to know what people really think about your services or resources? Work with staff at the Center to develop thoughtful interviews, surveys, or focus groups. The User Research Center can also help you recruit participants using the HSA participant pool.

Assess physical spaces & way finding

Need to determine how people use the areas in your space? Looking to create an innovative space that meets user needs? The Center provides resources and equipment to facilitate observational testing and design thinking activities.

Review a web or system design

Work with staff at the Center to review a website for usability best practices or accessibility compliance.

Meet with us for consultations & help

Not sure where to start or which method to use? Meet with a staff member to discuss building a plan for your user test.

Borrow equipment for user testing & focus groups

The Center offers a variety of hardware available to staff to borrow to perform user testing. Equipment available includes laptops (OSX and Windows), tablets and mobile devices (iOS and Android), camcorders, microphones, eye tracking devices, and more. View our list of available equipment.

Students: Get involved by signing up for the HSA Study Pool

The Center is always looking for students to participate in usability tests. Complete the sign up form to join the HSA Study Pool to participate in future sessions.