• A participant and a moderator conducting a usability test
  • Equipment available to borrow from the User Research Center
  • URC equipment being used at the Cabot Library Discovery Bar
  • Maura demos the Tobii Glasses 2 wearable eye tracker
  • A participant using eye tracking on a desktop computer

Welcome to the User Research Center at Harvard Library

The User Research Center at Harvard Library offers equipment and space to conduct usability testing, interviews, space assessments, and much more. The User Research Center is open Monday through Friday, 9:00AM to 5:00PM and is located in Lamont Library A-10, just one floor down from the Lamont Cafe. View detailed directions for finding the space

In addition to the space, the User Research Center offers practical training on user experience methods and equipment that staff can borrow. 

Initial funding for the User Research Center at Harvard Library was generously provided by the Arcadia Fund. 

What can I do at the User Research Center (URC)?

Evaluate a website, system, or online learning object

Ever wonder how users actually interact with your website or system? The URC enables all kinds of usability and accessibility testing including think-aloud, time on task, and eye tracking. We can also conduct expert reviews of your interface.

Get user feedback on services

Want to know what people really think about your services or resources? Work with staff at the URC to develop thoughtful interviews, surveys, or focus groups. The URC can also help you recruit Harvard student participants using the HSA student study participant pool or proficient assistive technology users using the Accessibility Testing participant pool.

Assess physical spaces & wayfinding

Need to determine how people use the areas in your space? Looking to create an innovative space that meets user needs? The URC provides resources and equipment to facilitate observational testing and design thinking activities.

Review a web or system design

Work with staff at the URC to review a website for usability best practices or accessibility compliance.

Meet with us for consultations & help

Not sure where to start or which method to use? Meet with a staff member to discuss building a plan for your user test. 

Borrow equipment for user testing & focus groups

The URC offers a variety of hardware available to staff to borrow to perform user testing. Equipment available includes laptops (macOS and Windows), tablets and mobile devices (iOS and Android), camcorders, microphones, eye-tracking devices, and more. View our list of available equipment.

Attend a workshop or tour

Interested in learning more? Harvard affiliates can sign up for a tour to see the URC's space, equipment, and software. We also offer regular workshops and events on UX and accessibility topics. View our upcoming events and tour dates.

Students: Get involved by signing up for the HSA Study Pool

The URC is always looking for Harvard students to participate in usability tests. Complete the sign up form to join the HSA Study Pool to participate in future sessions.