Welcome to the
User Research Center

What We Do

The User Research Center (URC) at Harvard Library is Harvard's premier lab for user-centered design, digital accessibility, and testing. We work remotely to conduct user testing and accessibility testing for Harvard websites and systems.

Work with us to:

  • Recruit students from our participant pool for remote or in-person user testing. We have a participant pool with over 300 undergraduate and 150 graduate students from across Harvard.
  • Get advice from experts on best practices in user experience (UX).
  • Consult with experts on usability and digital accessibility projects.
  • Attend learning opportunities like workshops and presentations.

Expertise in UX & Accessibility Tools & Technology

Our staff can advise on how to:

  • Use Zoom for remote user research like interviews, usability testing, and focus groups.
  • Test for accessibility with screen readers like JAWS, VoiceOver, and NVDA.
  • Choose the right UX tools like Miro, Marvel, and Sketch. 
  • Create effective surveys in Qualtrics.


We work closely with teams from Harvard Web Publishing and Digital Accessibility Services.

Facilities & Technology

The URC is located in Lamont Library A-10, just one floor down from the Lamont Cafe. View detailed directions for finding the space. We provide the space and tools for you to test the user experience of your digital products.

Due to COVID-19 the lab space is closed but we are working remotely to support user research needs at Harvard.

Upcoming Events

2021 Apr 28

URC Spring Brown Bag Series: Advanced Qualtrics - Data & Reports

12:00pm to 1:00pm


Online (Zoom)

Join us for Advanced Qualtrics - Data & Reports presented by Amy Deschenes, Head of UX and Digital Accessibility, Harvard Library.

Want to level-up your Qualtrics skills? Sick of downloading data to Excel? Come hear about how the URC uses Qualtrics features to analyze and share data. We’ll share how to add tags to your data, manage automatically generated results, and build your own reports.

Please register through...

Read more about URC Spring Brown Bag Series: Advanced Qualtrics - Data & Reports
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