Accessibility Reviews

What is an accessibility review? 

In an accessibility review, a proficient user of JAWS and VoiceOver for iPhone reviews core product functionality as defined by the client (ex. product owner, project manager, etc.). Accessibility reviews conducted at the User Research Center are similar to task-based usability testing and are not a substitute for a comprehensive accessibility audit. This is a program offered by the URC. Pricing and review details are subject to change.

What do I need to do before submitting my request?

1. Use an automated testing tool and correct any problems. (REQUIRED)

Automated testing tools validate your site's markup against WCAG guidelines. Popular automated testing tools include:

More resources about digital accessibility at Harvard are available at:

2. Test the site on your own using assistive technology, such as JAWS and ZoomText and corrected any problems. (RECOMMENDED)

The URC provides access to JAWS, VoiceOver, ZoomText, and NVDA on in-lab computers and loaner laptops. You can request to book the space to test with assistive technology in the lab yourself or borrow a laptop that has assistive technology installed. Please note that lab bookings must be made a minimum of 2 weeks in advance, and equipment must be booked a minimum of 72 hours in advance.

Additionally, VoiceOver is installed on all MacOS computers and NVDA is available as a free download for Windows.

3. Meet with an accessibility consultant and review your product for basic digital accessibility compliance and correct any problems. (REQUIRED)

You will need to meet with a staff expert in digital accessibility to review your product and possibly conduct an expert review. Stop in during the URC's UX Drop-in Hours or request a consultation with Harvard Web Publishing to meet with a consultant.

*Note: If you have personal experience and expertise in testing with assistive technology users, you may be able to skip a formal consultation.

Pricing & billing

  • Accessibility reviews are $40/hour with a minimum of 4 hours per review. Pricing is subject to change at any time.
  • Products that require VPN access require a minimum of 5 hours per review. Pricing is subject to change at any time. 
  • The URC requires an internal, Harvard 33-digit billing code up front. Please have this ready before completing the request form.
  • The URC bills on a quarterly basis. This means that the charge may not hit your budget right away.

Scheduling & session details

  • Scheduling is subject to lab space and reviewer availability.
  • All reviews require a completed review template with tasks/questions to be submitted prior to the testing date.
  • All reviews are conducted in-person at the URC in Lamont Library (or virutally via Zoom meeting) with the client present.

How do I request a review? 

Submit your accessibility review request through the request form. URC staff will reply to requests in 2-3 business days.