Join us for Service Blueprinting & User Research presented by Jess Rios, Service Design and Assessment Librarian, Harvard Law School Library.
Details:
Seeing Both Sides: How combining service blueprints with user research provides a holistic view of a service or product.
In order to understand where in the process a service breaks down, it's important to look at the entire journey not only from end-to-end but also surface to core. Often, it is not the “front stage” where the root cause of a problem is but rather its hidden “back stage” in a policy, a 3rd party integration, or an outdated internal process.