Survey of students, faculty, and staff at multiple campus locations
Understand how Harvard’s user segments currently use their mobile devices in their lives
What they did
- Conducted moderated & unmoderated Qualtrics surveys.
- Consulted with URC on booking locations and incentive ideas.
All users care about the following themes related to mobile device usage:
- Wayfinding & navigation.
- Communicating about classes.
- Accessing HarvardKey protected apps.
- Using the Harvard Wi-Fi network.