#  URC Brown Bag Summer Series: Service Blueprinting & User Research 

 



####  calendar\_today Date and Time 

 **June 25, 2019** 

 12:00PM - 01:00PM EDT 

 



 

 Join us for **Service Blueprinting & User Research** presented by [Jess Rios](https://library.harvard.edu/staff/jess-rios), Service Design and Assessment Librarian, Harvard Law School Library.

 **Details:**

 Seeing Both Sides: How combining service blueprints with user research provides a holistic view of a service or product.  
  
In order to understand where in the process a service breaks down, it's important to look at the entire journey not only from end-to-end but also surface to core. Often, it is not the “front stage” where the root cause of a problem is but rather its hidden “back stage” in a policy, a 3rd party integration, or an outdated internal process.

 [Please RSVP through LibCal](https://libcal.library.harvard.edu/event/5361742).



 

 



 

 

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