This workshop will discuss trauma-informed practices (TIP) as they relate to our work in the library. Discussions will include basic principles of TIP, ways they can be implemented in our interactions with patrons and with each other, how we communicate about programs and services, and how we develop library policies with trauma-informed practices in mind. This workshop will focus on helping participants develop a toolbox of principles to apply in different contexts to create a better and more inclusive workplace. If you have policies or practices from your specific job that you...
This summer the UX & Discovery team have hosted interns from University of Michigan's School of Information. They've worked on user testing an experimental library article search, review the Unabridged online course for accessibility compliance, exposing CURIOSity collection on wikimedia, promoting Harvard's digital collections to public libraries, and usability testing of Lean Library.
Please join Greg, Rebecca, and Joyce as they present on the work they've completed this summer and the insights they've learned.
In April-May 2022, Meg McMahon, the newest member of the URC team helped lead a study focused on users’ experiences of Widener Library. Over 130 participants provided insights into their experiences using Widener Library. The goal of the project was to understand participants' user needs and possible opportunities to improve wayfinding and services.Come and learn how the team used a three prong approach, staff interviews, intercept interviews with patrons, and an exit survey for users to understand users’ wayfinding needs within Widener.MEG
Description: Adapting a journey map exercise to an online activity may feel daunting, but the process and results can yield a treasure trove of actionable insights. In this presentation, we’ll share the experience of conducting a journey mapping exercise with college students online during the pandemic. You’ll learn how we developed our streamlined journey map template and how we used it during the session to capture the participant’s process, tools, and perceived level of effort with completing course assignments. We’ll discuss techniques for making the session as...
Join us for User-Centered Design for Instructorspresented by Amy Deschenes and Emily Coolidge-Toker.
In this workshop participants will learn how to apply content strategy and user-centered design practices to learning objects. Learning objects include deliverables like handouts, slide decks, videos, webpages, Canvas modules, Libguides, and others. Participants will leave the workshop with a concrete action plan for creating an effective learning object.
Join us on Tuesday, April 12th as our colleagues at Columbia University take you through a step-by-step process of improving the end-to-end international students and scholars' experience by using customer research and ideation workshops to identify user pain points across their journey.
Attendees will learn about:
The students’ goals, motivations, challenges, frustrations, pain points, needs, and opportunities when interacting with the services at the University.
Document the student journey when interacting with the international...
Description: In A Web for Everyone, the first principle of Accessible UX is “People First: Designing for differences, where people are the first consideration, and sites are designed with the needs of everyone in the audience in mind.” In practice, accessibility efforts tend to focus on technical and procedural considerations, like complying with policy, conforming to standards, and fixing accessibility bugs. In this session we will explore tools and techniques that promote a people-first approach to accessibility by directing attention toward addressing people’s needs, promoting quality...
Pivot Triggers helps a team build momentum by gathering meaningful early signals for an initiative. This exercise is a way to start a team using Pivot Triggers to guide their work. In this session, Tom will lead us through a simple version of an exercise that helps teams build an appetite for research and get a clear understanding of where to start.
About Tom: Tom Kerwin has had one foot in design and one in research for over 20 years, and has spent the past few years coaching teams to bring planful opportunism to early product discovery.
Join us for (Co-)Designing a visual research tool using Harvard Digital Collections, presented by Luis Mossburger
Large digital and digitized collections bring a problem for libraries: How can such collections be presented to show the content of the collection as a whole, but also to enable efficient access to individual items? In this presentation, light will be shed on possible answers to this question, and research on information visualization with the example of the visual research tool "The Letters of William Ellery Channing".