Description: Adapting a journey map exercise to an online activity may feel daunting, but the process and results can yield a treasure trove of actionable insights. In this presentation, we’ll share the experience of conducting a journey mapping exercise with college students online during the pandemic. You’ll learn how we developed our streamlined journey map template and how we used it during the session to capture the participant’s process, tools, and perceived level of effort with completing course assignments. We’ll discuss techniques for making the session as...
Join us for User-Centered Design for Instructorspresented by Amy Deschenes and Emily Coolidge-Toker.
In this workshop participants will learn how to apply content strategy and user-centered design practices to learning objects. Learning objects include deliverables like handouts, slide decks, videos, webpages, Canvas modules, Libguides, and others. Participants will leave the workshop with a concrete action plan for creating an effective learning object.
Join us on Tuesday, April 12th as our colleagues at Columbia University take you through a step-by-step process of improving the end-to-end international students and scholars' experience by using customer research and ideation workshops to identify user pain points across their journey.
Attendees will learn about:
The students’ goals, motivations, challenges, frustrations, pain points, needs, and opportunities when interacting with the services at the University.
Document the student journey when interacting with the international...
Description: In A Web for Everyone, the first principle of Accessible UX is “People First: Designing for differences, where people are the first consideration, and sites are designed with the needs of everyone in the audience in mind.” In practice, accessibility efforts tend to focus on technical and procedural considerations, like complying with policy, conforming to standards, and fixing accessibility bugs. In this session we will explore tools and techniques that promote a people-first approach to accessibility by directing attention toward addressing people’s needs, promoting quality...
Pivot Triggers helps a team build momentum by gathering meaningful early signals for an initiative. This exercise is a way to start a team using Pivot Triggers to guide their work. In this session, Tom will lead us through a simple version of an exercise that helps teams build an appetite for research and get a clear understanding of where to start.
About Tom: Tom Kerwin has had one foot in design and one in research for over 20 years, and has spent the past few years coaching teams to bring planful opportunism to early product discovery.
Join us for (Co-)Designing a visual research tool using Harvard Digital Collections, presented by Luis Mossburger
Large digital and digitized collections bring a problem for libraries: How can such collections be presented to show the content of the collection as a whole, but also to enable efficient access to individual items? In this presentation, light will be shed on possible answers to this question, and research on information visualization with the example of the visual research tool "The Letters of William Ellery Channing".
Join us for Delivering Data-Driven Design presented by Alina Balean, Senior Interaction Designer at Google.
During the presentation, Alina will share qualitative research methods and provide examples for reporting findings to take stakeholders that results in actionable next steps.
About Alina Balean
Alina Balean is a senior interaction designer at Google. Her curiosity for design and technology lead her on a journey to explore UX for wearable technology, commercial banking and healthcare startups....
Join us for Advanced Qualtrics - Data & Reports presented by Amy Deschenes, Head of UX and Digital Accessibility, Harvard Library.
Want to level-up your Qualtrics skills? Sick of downloading data to Excel? Come hear about how the URC uses Qualtrics features to analyze and share qualitative data. We’ll share how to add tags to your data, manage automatically generated results, and build your own reports.
The presentation will be held from 12:00-1:00 PM on Zoom. Zoom meeting information will be sent via email once you register....