About the User Research Center at Harvard Library


The User Research Center at Harvard Library (URC) provides equipment, space, and training resources for performing systematic, forward-thinking, and user-centered assessments of services, spaces, and digital resources.


The URC supports work to understand how users interact with online interfaces, spaces, and services. User research is an essential part of designing and evaluating public services.

  • Conducting user research allows the staff to assess existing web-based and in-person experiences and make appropriate, evidence-based adjustments.
  • User research is also beneficial during the development of new initiatives, such as online learning, to ensure that the needs of the community are understood and met.


The URC was established in 2015, with generous funding from the Arcadia Fund. The staff of the URC are grateful for the assistance of all of its supporters across Harvard University and its greater community.

Read about the User Research Center in Library Journal.