The User Research Center at Harvard Library will provide equipment, space, and training resources for performing systematic, forward-thinking, and user-centered assessments of services, spaces, and digital resources.
The Center supports work to understand how users interact with online interfaces, spaces, and services. User research is an essential part of designing and evaluating public services.
Conducting user research allows the staff to assess existing web-based and in-person experiences and make appropriate, evidence-based adjustments.
User research is also beneficial during the development of new initiatives, such as online learning, to ensure that the needs of the community are understood and met.
The User Research Center at Harvard was established in 2015, with generous funding from the Arcadia Foundation. The staff of the Center are grateful for the assistance of all of its supporters across Harvard and its greater community.